Frequently Asked Questions

Pretty much anything in the Carlycopia universe: custom piñatas, stuffies, costumes, wearable pieces, and one-of-a-kind art. If you have an idea, share it—we’ll tell you what’s possible.

The earlier the better—especially for party dates. Timelines vary by size and complexity, so reach out as soon as you have a date in mind.

A theme or inspiration, preferred size, date needed, budget range, and any must-have details (colors, names, favorite characters, etc.). Reference photos are always welcome.

Yes! Carlycopia offers both scheduled workshops and private/group options for birthdays, team events, and friend hangouts. Use the Workshops page to inquire.

Usually just yourself and your curiosity. If anything special is needed, it will be listed on the workshop details. Wear comfy clothes you don’t mind getting a little crafty.

Many workshops are family-friendly, but age guidance depends on the project. If you’re unsure, message us with the ages and we’ll recommend the best fit.

Yes—shipping options and timing depend on the item. For details, see Shipping & Returns.

Care depends on the materials. As a general rule: keep items dry, avoid direct heat, and spot-clean gently. If your piece has specific care notes, they’ll be included with your order.

Because many items are made-to-order, returns may be limited. Please review Shipping & Returns for the most up-to-date policy and contact us if something arrives damaged.